Returns Processing, Repair and Value Recovery Program to Support Circularity

Technician works on returned leased devices

The Client

Leading UK consumer electronics leasing company.

Business Challenge

The customer sought a returns management partner that had the scale and agility to support their growth targets, not just in terms of volume but also across their product categories and future propositions that they were looking to add to their business model.

The Ingram Micro Lifecycle Solution

Ingram Micro Lifecycle were able to match the customer’s ambition and were positioned to be a third-party processing and fulfilment partner for growth. Ingram provide end-of-lease returns management. This full end-to-end solution covers product screening, grading, and uplift via innovative technical repair processes. These processes enabled a circular economy as the returned products could then be refurbished and re-leased or, where devices were redundant, optimized for the secondary market and value recovery.  

Ingram Micro Lifecycle also provided new and refurbished devices to support the growing demand presented by Raylo’s subscriber base.


Key Solution Benefits

  • Recovered over £1M through sale of redundant devices within the first year
  • Increased circularity of the customer’s model via the refurbishment and reuse of products
  • Minimized carbon emissions and e-waste

Learn more about our lifecycle extension services with Raylo.

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