Legal Documentation

1. Slavery and Human Trafficking (UK)

About Ingram Micro

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at www.ingrammicro.com .

Governance

Ingram Micro’s principle of Integrity states: “We employ the highest ethical standards, led by honesty, fairness and dignity in every action that we take, everywhere, every time, with everyone.” Just as important is the principle of Responsibility: “We say what we do and we do what we say. We are responsible for our individual and team actions, meeting our customer and financial commitments, and recognizing our social, community and environmental responsibilities.” Building upon the company’s tenets of success and upon long-standing company policies of legal and ethical compliance, the company is committed to the highest standards of legal and ethical conduct as set out in its Code of Conduct (available at www.ingrammicro.com).

Corporate Responsibility

Ingram Micro began implementing a comprehensive global CSR program in 2016. Our early initiatives primarily focused on direct impacts, but expanded to include our supply chain in late 2017. To learn more about our efforts related to environmental impact reduction, labor practices and human rights, and fair business, please visit our corporate sustainability pages. Environment Human Rights and Supply Chain CSR Reports.

Modern Slavery Act 2015 Statement

Ingram Micro’s affiliates in the UK are committed to social and environmental responsibility and have no tolerance for slavery and human trafficking. We deal with reputable trade and non-trade suppliers, and will not do business with companies that we know to engage in the practices prohibited by the Modern Slavery Act. We fully comply with the provisions of the Modern Slavery Act 2015 with respect to our own operations in the UK. Ingram Micro’s UK based affiliates include Ingram Micro (UK) Ltd and its subsidiary Comms-care Group Ltd, Ingram Micro Services Ltd and Ingram Micro CFS Fulfilment Ltd.

Last Updated: 23 April 2020

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2. Quality & Environmental Policy (Poland)

Ingram Micro Services Sp. z o.o. in Pietrzykowice offers its customers services delivered in environmentally friendly conditions and meeting quality requirements. The main goal of the Company’s activity is reliable performance of services that meet the requirements and expectations of customers, using the creativity of our employees and professionalism built on many years of experience. We achieve this goal by improving and maintaining an integrated system of quality, environment and energy management.

Main activities of achieving quality & environmental goals

  • Increasing customer’s satisfaction at all stages of cooperation.
  • Obtaining the compliance of the quality of delivered services with the applicable standards, according the customer’s and legal requirements.
  • Full compliance with current legal and other requirements with respect to existing environmental aspects and quality criteria.
  • Continuous improvement of processes in order to reduce their impact on the environment
  • Rational waste management
  • Risk analysis associated with the current activity, monitoring and implementation of measures to minimize this risk or its impact.
  • Tracking the impact of the Company on the environment.
  • Establishment and regular review of objectives and quality & environmental tasks
  • Striving for continuous improvement of service quality and ensuring customer satisfaction.
  • Cooperation with suppliers and partners in a manner ensuring the achievement of the assumed quality and environmental goals.
  • Continuous improvement of staff qualifications and their awareness of responsibility for quality and environmental protection.
  • Prioritizing the organization’s business objectives, analysing their compliance with the policy and communicating to their employees.

The Quality and Environment Policy is communicated, known, understood and respected by all employees of the Company and by people work on behalf of the Company. The Quality and Environment Policy is a framework for objectives related to quality and environmental and is published. The validity of the Quality and Environment Policy is periodically reviewed and adapted to the Company’s objectives. The Quality and Environment Policy is a commitment of the Top Management of the Company to provide adequate resources and resources necessary to achieve the objectives of the adopted Quality and Environmental Policy.

For our latest Quality and Environmental Policy in Poland, please click the following links: English version / Polish version.

Last Updated: 10 May 2021

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3. Energy Policy (Poland)

Ingram Micro Services Sp. z o.o. in Pietrzykowice offers its clients services with an emphasis on developing the image of an organization aware of the importance of the problem of effective energy management.

The Company’s primary values are: reliability, creativity and professionalism, which we achieve through improving and maintaining an integrated quality, environment and energy management system.

Main directions of achieving the objectives of the Energy Management System:

  • Identify areas where it is possible to limit the use and energy consumption without compromising on service quality and process efficiency.
  • Reducing energy consumption during ongoing operations and activities at Ingram Micro Services, by providing all resources necessary to achieve the goals and accomplish the energy tasks.
  • Integrating the EnMS activities relating to risks and opportunities and assessing their effectiveness.
  • Meeting legal requirements and other requirements related to the use, performance and energy consumption to which Ingram Micro Services has committed itself in the field of its activity.
  • Conscious monitoring energy efficiency through the optimal use of resources and technical means.
  • Continuous search for new solutions to improve the energy result and improvement of the Energy Management System according to ISO 50001.
  • Supporting purchasing of energy-saving products.
  • Ensure that employees have the appropriate knowledge, awareness and competence to improve energy efficiency.
  • Ensure that every employee knows, understands and adheres to the goals and tasks set in the Energy Management System.
  • Introducing the requirement for all Ingram Micro Services employees to comply with the above standards.

The main goal set for Ingram Micro Services is improvement in the area of energy management, as well as education of employees and the entire organization in the area of energy efficiency.

Top Management undertakes to periodically set, review and update goals and tasks related to the Energy Management System. Objectives must be measurable, taking into account the chances of improving the energy performance.

The Energy Policy is regularly reviewed and updated if required.

This Policy is available, communicated and implemented by all employees of the Company and by persons working for or on its behalf.

Energy Policy provides a framework for energy management purposes and is publicly available.

The Energy Policy is a commitment of the Company’s Top Management to secure adequate resources and resources necessary to achieve the objectives of the adopted Policy.

(Click here for the PDF version in Polish)

Last Updated: 12 January 2020

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4. Política Ambiental (Peru)

ANOVO PERU SAC empresa vinculada al rubro de las telecomunicaciones y electrónica de consumo masivo y logística inversa, cuya naturaleza del negocio está orientada a brindar servicios de post venta, reparación y customizacion (personalización) de productos electrónicos a nivel nacional, reconoce la necesidad constante de proteger el medio ambiente y se compromete a:

  • Proteger el medio ambiente.
  • Cumplir las leyes y reglamentos ambientales vigentes en el Perú.
  • Cumplir requerimientos adicionales propios de la empresa a los que se someta para llevar a cabo las actividades del negocio pero enfocados en minimizar los impactos ambientales.
  • Mejorar continuamente la eficacia del sistema de gestión y el desempeño ambiental.

Se reconoce que los logros de nuestro SGA serán alcanzados por el esfuerzo conjunto de todos los colaboradores en los siguientes aspectos.

  • Revisión de objetivos y metas ambientales establecidas.
  • Compromiso a todo nivel para mejorar los aspectos ambientales, mejorar nuestros procesos continuamente en la búsqueda de prevenir la contaminación ambiental.
  • Controlar el impacto ambiental de los servicios prestados por:
    • La conservación de energía y otros recursos naturales.
    • La prevención de la contaminación
    • La implementación de actividades de reciclaje donde sea apropiado principalmente RAEE.

ANOVO PERU SAC reconoce la importancia de cumplir los requisitos de la norma ISO 14001 como marco eficaz para la aplicación y la gestión adecuada de los temas ambientales. El sistema de gestión ambiental estará basado en los requisitos de la Norma Internacional y será documentado, implementado, mantenido y orientado a la mejora continua con el fin de minimizar los impactos generados a través de nuestros procesos y prevenir mediante su implementación la contaminación ambiental.

El Gerente General es responsable de garantizar que la política Ambiental sea revisada periódicamente para su adecuación y sea socializada a toda la compañía y/o terceros que trabajen en su nombre. En el marco del SGA se facilitan espacios para comunicar y dar a comprender la política ambiental y los objetivos ambientales a todo nivel de la organización. Así mismo nuestra Política Ambiental se encuentra disponible para el público o partes interesadas.

JULIO JORDAN

GERENTE GENERAL

Cualquier consulta ambiental o calidad escribir al email contacto-peru@anovo.com

Lima 12 de Mayo de 2018

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5. ¿Qué es una solicitud Arco? (Peru)

Es el documento que te permite ejercer tus derechos ARCO (Acceso, rectificación, cancelación y oposición) y que ANOVO PERU SAC, de acuerdo con la Ley, pone a tu disposición en cumplimiento con la protección de datos personales Ley N° 29733 (LPDP) y su reglamento, aprobado mediante el Decreto Supremo N° 003-2013-JUS. Comprometidos con su privacidad, nuestra empresa pone a su disposición el presente procedimiento para solicitar cualquier tipo de información relacionada con el tratamiento de tus datos personales reconocidos por la Ley. Los derechos que toda persona pueda ejercer, en relación con el tratamiento de sus datos personales son:

  • Acceso: Facultad del Titular de los Datos Personales de acceder a sus datos y conocer el Aviso de Privacidad.
  • Rectificación: Derecho del Titular de los Datos Personales a solicitar la modificación de sus datos cuando estos sean inexactos o incompletos.
  • Cancelación: Facultad del Titular de los Datos Personales para solicitar la cancelación de sus datos cuando resulten innecesarios o no pertinentes para la finalidad con las que fueron recabados.
  • Oposición: Derecho del Titular de los Datos Personales a oponerse al manejo de sus datos personales en aquellos usos o fines no relacionados o necesarios para la prestación de los servicios y/o las relaciones jurídicas correspondientes.

Procedimiento

Envía un correo electrónico a la dirección: protecciondatos.peru@anovo.com adjuntando los siguientes documentos escaneados:

  • Solicitud ARCO, debidamente completada y firmada. Descarga solicitud aquí.
  • Copia simple Documento de Identidad
  • Copia simple de Poder Especial, en caso de representante.
  • En caso de ser necesario, anexa los documentos que sustenten tu solicitud.

Plazos

Los plazos de respuesta para las solicitudes de Acceso es de 20 días, mientras que para los demás tipos de solicitud, 10 días hábiles.

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6. Gender Pay Gap Report (UK)

Ingram Micro Services Limited are a market-leading provider of supply chain services providing customers with exceptional solutions that deliver value, innovation, and a high level of customer satisfaction, supporting ever-changing, technically complex devices including mobile phones, smart phones, computers, touch screen tablet devices, triple play set top boxes, home gateways, games consoles, e-readers, TVs and printers.

Ingram Micro is committed to a policy of equal opportunity with regards to its employment practices and procedures and values the individual contribution of men and women with differing backgrounds, skills and abilities.

Our gender pay gap report suggests that there are areas in which we can do more to support gender equality. We have a mean gender pay gap of 12.3% and a median of 4.1% which, although lower than the national average, we still need more attention until it reaches 0%. When we break this down by quartile, we see there is a discrepancy in our upper quartile band within the senior management team. Again, this is something that the company will seek to address as and when the opportunity arises.

Kevin Coleman

Director – Commerce & Lifecycle Services

(Click here for a PDF of the full report.)

Last Updated: April 2020

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