Lifecycle Resources

The use of second-hand goods is far from new, but the market for refurbished consumer electronics is entering a new phase of growth. Changing consumer behavior, combined with global supply chain challenges and sustainability pressures, is driving a ...

Does your business need to stay competitive in a market where trade-in opportunities are growing? Trade-in presents a growing advantage for retailers, especially multi-category retailers, if executed efficiently.

While e-waste and its residual data remain unmonitored in storage or landfill, or even unintentionally sold to another user, these aren’t being protected. Learn more about the associated data security risks of e-waste.

Components in electronics have a finite lifecycle, especially when exposed to everyday wear and tear. Repair and fixes are inevitable and should be factored into managing their lifecycle. Managing the product lifecycle inefficiently can leak costs ...

Managing the end-of-life process for IT assets has become increasingly complex. From data security and regulatory compliance to sustainability goals and value recovery, organizations face growing pressure to get IT asset disposition (ITAD) right. ...

Do you need to streamline reverse logistics services for games consoles and improve the associated efficiencies and customer satisfaction?

Managing e-waste is becoming increasingly critical as our dependence on mobile devices grows and new technologies continue to emerge. The landscape is ever-changing, bringing advanced tech and heightened demand for products that need sustainable ...

Learn how gaps in data security can expose your business to e-waste hacking.

To stay competitive in the market, businesses must improve their sustainability. These must be demonstrable to customers and stakeholders without greenwashing.

Does your business appropriately consider the risks of residual data on end-of-life IT assets?

Are you adequately covering data security regarding the end-of-life of your IT assets? Failing to do so can result in e-waste hacking.

Are you concerned about the environmental impact of your IT assets once they reach the end of their useful life? Or perhaps you’re seeking ways to implement sustainable practices across your IT operations.

Are you not yet running a trade-in program but considering establishing one? Missing the opportunity can make you fall behind your competitors. There’s a high demand for trade-in options so you don’t want to miss out!

Are you looking to understand how technology usage can help your company reach carbon emission reduction targets? Perhaps you want to understand different initiatives that can enable more sustainable tech practices.

Device reuse is a great way to ensure technology sustainability, yet this cannot compromise data security.

Are you failing to accommodate recommerce into your business model? Not taking advantage of recommerce can lose sustainability and growth opportunities.

With the demand for second-life products growing, it’s important to understand the differences between these and brand-new products. Understanding these differences lends itself to understanding the benefits of each.

Are you worried about the data security of information stored on laptops? Finding the right solution for sanitizing data ensures compliance, rendering data unrecoverable after recycling or reuse.

If your business regularly receives product returns, you’ll want to limit inefficiencies within your process, particularly around peak seasons. Failing to streamline will impact your opportunities for maximum value recovery and instead lose money.

Is your organization at the forefront of sustainability, or are there untapped growth opportunities? With the complexities of modern business practices, it's crucial to understand where you stand in your circular economy journey.

Our interactive version of the CEMM provides a free unique report, tailored to your business, providing actionable recommendations to improve your circular economy practices. Designed for organisations of all sizes, focusing on the high-tech electronics sector, the CEMM enables companies to navigate the complexities of the circular economy, unlocking new opportunities for innovation and sustainable growth.

Trends in the UK and European Trade-in Market for Consumer Electronics: An Analytical Report

Are you looking to make efficiencies within the supply chain to improve performance, save costs, and boost sustainability? Striving for supply chain excellence can deliver all this.

Following Black Friday, Christmas, and seasonal sales, we enter the peak period for product returns and trade-ins as customers gain new technology. Old, used or unwanted, incorrect, faulty technology begins working back up the supply chain.

With the “golden quarter” for retailers over, you may face an influx of product returns. The heightened volume can lead to increased costs, waste, and products for processing.

Are you considering offering DaaS and/or leasing and want to ensure the success of this new venture? Perhaps you’re looking to boost an existing program?

An Optical Network Terminal, or ONT, is the physical endpoint of a fibre-to-the-premises (FTTP) and fibre-to-the-home (FTTH) network. These can therefore be used by both consumers in the home or businesses. They can be installed internally and ...

Are you confused by the terms ‘configuration’ and ‘fulfillment’? Want to know more about these to understand better if the solutions would benefit your business?

Are you struggling to break into the refurbished technology market and can’t pinpoint the problem? Perhaps you’re looking to begin targeting this market and want to prepare for potential challenges you may face.

Are you looking to better understand the considerations consumers make when it comes to refurbished technology?

Do you want to focus on core business growth and development strategies without detracting from customer experience? Perhaps you’re considering outsourcing customer-facing operations to enable this focus but are concerned about the potential risks.

The circular economy is revolutionising industries by redefining how products are designed, used, and managed throughout their lifecycle. In the laptop market—characterised by rapid technological advancements and short product lifecycles—shifting ...

Do you want to improve the longevity of your IT assets? Perhaps you have a large employee base that’s using an ever-growing inventory of tech, spurred by the mindset shift towards remote and hybrid working. These new approaches need an agile support ...

The circular economy represents a fundamental shift in resource management, particularly in industries characterised by rapid technological advancement and frequent product turnover, such as the smartphone market. Transitioning from a linear ...

Are you looking to boost value recovery on product returns and minimize waste?

Circular Economy in the Small Domestic Appliances Market: Assessing Maturity and Driving Progress The circular economy embodies a paradigm shift in resource management, particularly relevant to the small domestic appliances (SDA) market, including ...

The CEMM offers a structured framework to assess and improve circular economy practices. Designed for organisations of all sizes, focusing on the high-tech electronics sector, the CEMM enables companies to navigate the complexities of the circular economy, unlocking new opportunities for innovation and sustainable growth.

Reliance on technology, smartphones in particular, is rapidly growing, with our phones more able than ever to support everyday activities. So, what does this mean when consumers are suddenly, and sometimes unavoidably, left without their tech?

Are you concerned about the environmental impacts your IT estate will have on the environment when it’s no longer useful? Perhaps you’re looking to make sustainability changes across your IT usage.

Are you seeing a higher demand for more affordable tech from your customers? Maybe they’re also seeking more sustainable options.

Upcoming changes to the Basel Convention have brought together what’s been considered two “rival” organizations for ITAD compliance certifications. The Basel Action Network created the e-Stewards initiative and Sustainable Electronics Recycling ...

Are you looking to improve efficiency within your CPE returns management process? A sluggish process can lead to poor turnaround times, cost deficiencies, and lower customer satisfaction.

Managing CPE returns efficiently is a guaranteed way of boosting the sustainability impact of this product type. These may be returned from customer cancellations or cool-offs, faults, or non-renewal of contracts.

Are you looking for ways to improve your customer’s Net Promoter Scores?

Are you looking to improve your reverse logistics to advance your sustainability goals?

If you’re struggling to keep up with the volume of product returns your business is facing, you may be facing financial implications and customer dissatisfaction. This can have a huge impact on your profitability.

Are you looking to improve your returns management processes to improve value recovery?

The impact on cost, control, responsiveness, and customer satisfaction in high-end consumer tech

Are you facing high costs as a result of unnecessary product returns? Accepting returns may keep your customers happy but can lead to inflated costs.

Navigating trends, challenges, and strategic recommendations for sustainability in the high-end consumer tech sector

Are you looking to make changes to your reverse logistics approaches to integrate advanced technology and sustainability initiatives?

Transforming returns into revenue: a commitment to circular economy and resource optimization

Are you struggling to keep your reverse logistics processes aligned with industry changes?

A Which? report highlights common trends among common faults of Small Domestic Appliances.

Survey insights on high-end consumer tech & circular economy in Europe

At a time when mindsets are shifting from an ownership economy to a sharing economy, deploying resources to extend the lifecycle of technology gives you a competitive edge.  

The journey to finding a service provider that’s the best fit for your business’ returns management, product recovery, and recommerce can be long. Failing to make the right decision can be costly and unsustainable. Not knowing what the process ...

Discover how to integrate advanced technology and sustainability initiatives into asset optimization strategies. 

Finding a service partner that aligns with your business on strategy and mission can be difficult. Getting it wrong could lead to ineffective projects that are expensive and damage your reputation.

Are you struggling to see the full impact of returns management, recovery, and recommerce within your reverse logistics?

Discover the impact on cost, control, responsiveness, and customer satisfaction in high-end consumer technology. 

Are you looking for more sustainable solutions for managing your or your users’ technology when these become unwanted? Without a suitable means of disposal, products can add to the growing volume of e-waste or sit unwanted in storage. Both you and ...

Those responsible for managing customer premises equipment need to manage these returns sustainably. CPE includes set-top boxes, routers, wi-fi repeaters, powerline adaptors, and all the cables. Failing to do so risks adding all these products into ...

Are you looking to improve your sustainability efforts by enabling the repair and refurbishment of Customer Premises Equipment? Failing to do so can result in loss of finances and an increased volume of products going to waste. More unused products ...

Are you looking to maximize the useful life of Customer Premises Equipment (CPE), such as routers or set-top boxes, to increase customer satisfaction? Working towards this goal can improve your cost efficiency by decreasing the volume of units you ...

Are you looking to maximize the useful life of Customer Premises Equipment (CPE), such as set-top boxes or routers, to satisfy customers and make cost efficiencies? Alternatively, maybe you want to decrease the volume of units you need to supply ...

Are you looking to stay ahead of the curve and implement reverse logistics innovations enhanced by AI and automation? There’s been lots of recent discussion about whether AI is good or bad but these developments can improve the automation behind ...

Are you looking to add or improve your recommerce abilities but are struggling to build an efficient network? A robust platform and access to secondary markets is necessary to support your desired growth in recommerce.

Are you unsure why you should integrate recommerce into your reverse logistics process? Perhaps you don’t know how to do this to ensure the extra activity boosts your business goals rather than detracts from them.

As the pressure increases on businesses to change their everyday practices to improve sustainability, reverse logistics does not escape scrutiny. It is a prime area for improving your business environmental footprint.

The demands of the technology market are changing. As the needle shifts from an ownership economy to a sharing economy, you must keep up with market requirements. You need to understand the implications of this for returns management and what the ...

Are you about to commence a reverse logistics program or perhaps looking to refine one already in place? Maybe you’re confused about whether to invest in building up your in-house efficiencies or outsource to a third party. A poor returns management ...

Have you witnessed your customers go through negative experiences as a result of your reverse logistics process? Perhaps these turn into negative reviews that can be detrimental to future sales. These can also equate to poor customer retention and a ...

Is sustainability at the forefront of your mind? Are you eager to make improvements to advance your sustainability goals? Failing to keep up with efficiencies to improve sustainability can lead to losing money, customers, and stakeholder loyalty.

Are you struggling to understand how your reverse logistics process and practices influence the people around you, their feelings, and their behavior? Do you struggle to understand your customers or attract repeat customers?

Are you looking to understand the impacts of your reverse logistics process on your triple bottom line? Want to tighten up processes and improve efficiencies to satisfy all your stakeholders?

Are you looking to understand the sustainability impact of your reverse logistics process? If you want to make your activities more sustainable then optimizing reverse logistics has huge potential benefits.

Want to learn more about recommerce, what the term means, and how it might benefit you?

Struggling with your reverse logistics program for small domestic appliances with high volumes and a lack of agility? You may witness a negative impact on your cost efficiencies, customer service, and brand reputation, among others.

Step into the future of technology management with our insightful 'Ultimate Guide to Device as a Service (DaaS).' This comprehensive resource will guide you through the transformative potential of DaaS for businesses in the modern digital landscape.

Switching to a Device as a Service (DaaS) model is a smart move, but it hinges on choosing the right partner. Our workbook can help you make this critical decision.

Are you overwhelmed by returns of electronic products or just looking to cut costs on your reverse supply chain? Your returns policy may be the first port of call to check and see where you can tighten terms. Becoming stricter, however, may not be ...

Are you facing a loss of value on goods, overstocks, or returned products? Moving these along the supply chain quickly is essential to combating the effects of depreciation.

When handling product returns, you know how important it is for cost efficiencies and recovery to process quickly and effectively, maximizing the yields of products for the secondary market. Failing to stay on top of an efficient process affects ...

Are you looking for ways to optimize your reverse logistics supply chain and boost your value recovery? You can improve by tightening up and streamlining certain parts of the process. Failing to optimize your reverse logistics can lead to a loss of ...

Are you struggling with product returns? Overwhelmed by volumes? Or perhaps you’re looking to make cost savings, improve efficiencies, and make waste reductions?

If you work with physical products and the supply chain, understanding the purpose and impact of reverse logistics will improve your customer satisfaction, increase cost efficiencies, and demonstrate sustainability.

Are you struggling with capacity or management of product returns? If you don’t have the resources or infrastructure within your reverse supply chain to process returns promptly, you can face depreciating products left on your balance books.

90% of the adult world population owns a mobile phone. We’ve become ever-more reliant on them as a trusted form of communication. Inevitably, your device will no longer serve the function you’ve come to expect.

Demand for refurbished smartphones is growing. As such, you may want to offer these as a solution for your customers, either through ownership or leasing. You’ll need to source these devices and understand device grading systems.

Are you struggling to efficiently stay ahead of the volume of small domestic appliances you’re receiving? Or do you want to increase cost savings and improve your processes?

Are you facing a high volume of small domestic appliance (SDA) returns from consumers and want to understand the causes? There are a myriad of reasons why consumers return small domestic appliances. Every return increases the cost to the ...

Subscription models such as leasing and DaaS (Device as a Service) are growing in popularity. This increased demand and willingness to shift from purchasing goods to a subscription model adds a new layer of challenges. You must remain agile to ...

Unsure of how switching to a circular economy could benefit you and your business? Want to make your business more sustainable, boosting your Environmental, Social, and Governance (ESG) objectives, but need more information on how to progress? ...

Confused by what IT asset disposition is and the level of consideration you should afford it within your business? Ingram Micro Lifecycle has over 20 years of experience providing ITAD services to enterprises across the globe. We offer a complete IT ...

Did you know that a smartphone can undergo refurbishment up to 4 times? The right lifecycle partner can enable this effectively while lowering your carbon footprint and saving you money.

The management of e-waste is becoming ever more important as our reliance on mobility devices increases and new technologies enter the market. Ingram Micro Lifecycle enables a circular economy for our customers, which reduces their e-waste ...

Are you looking to explore the reasons behind the growth in popularity of Device as a Service and leasing models?

Are you seeing the term ‘circular economy’ being used more, but aren’t sure what it entails? Perhaps you bought a branded insulated coffee cup from a chain because it’s re-use friendly. Your mobile phone manufacturer or network operator has been ...

Are you unsure which model suits your business, leasing or DaaS (Device as a Service)? Are you struggling to understand the differences and similarities between the two? Ingram Micro Lifecycle has been working within the technology and IT industry ...

Are you stuck with an inventory of returned or traded-in smartphones with smashed screens? Not sure how you’ll recover the best value from these?

Are you unsure whether investing in an ITAD program is the right move for your company? Or you’re not sure about what ITAD involves or the benefits?

Do you have a stock of used smartphones that have damaged screens? Have you processed these through insurance cases or received them from end-user trade-ins? These broken devices are sitting on your balance sheets, losing value and taking up space ...

TalkTalk, a leading UK connectivity provider, working with Ingram Micro Lifecycle has made substantial achievements in its sustainability efforts, including improved product returns handling and increased customer satisfaction. Find out more about how they saved 3000 tonnes of CO₂.

Are you unsure of what DaaS means or what it involves? Do you want to make your IT estate operate more efficiently while freeing up your IT team to be more strategic? Becoming bogged down in minor IT tickets or losing agility could lead to losing ...

Are you struggling to stay on top of your business IT requirements? Are you looking to make your IT processes more environmentally friendly? How about wanting to save time by streamlining IT workflow? Failing to achieve these will waste time and ...

Are you confused about what OEM accreditations are and why they’re important? Perhaps you don’t know how these impact the quality of services you’re looking for.

Discover how  pharmaceutical companies can use an IT Asset Disposition (ITAD) program to help them meet their data security and environmental responsibilities when managing the end-of-life of their IT assets.

Are you navigating the waters of reverse logistics? Not sure how a 3PL (third-party logistics) partner can support your adoption of a circular economy?

Are you eager to start or optimize your trade-in program? Are you worried that you don’t have the resources to manage the end-to-end process yourself? Getting a partner for your trade-in program takes many risks and pressures away. A poorly executed ...

Looking to remain competitive by offering or improving your trade-in program? Failing to do so could make it a costly endeavor that hemorrhages money, damages your brand reputation, and decreases customer loyalty. Before setting out, define your ...

Certifications for reverse logistics services are incredibly important. Without them, there is no way to ensure your IT assets are being handled, managed, and disposed of properly. You need to know that the services you use are compliant with the ...

Discover why a secure and compliant IT Asset Disposition (ITAD) program is necessary for companies in the financial industry.

Are you facing a high volume of mobile phone returns from consumers and want to understand what the causes are? There are myriad reasons why consumers can choose to return their mobile phones. Every return increases the cost to the retailer or the ...

Are you at risk of the volume of customer returns swamping you? Perhaps something isn’t quite working out with your current returns management, and you’re looking to run a tighter ship?

Discover the importance of IT Asset Disposition (ITAD) and how partnering with an expert provider mitigates risks, ensures data security, and maximizes value.

Reduce e-waste and embrace sustainability with Ingram Micro Lifecycle. Discover how adopting a circular economy for technology can make a difference.

Bridge the gap in data security for end-of-life devices. Learn how to protect your data and close the vulnerability.

Maximize value recovery and sustainability in technology lifecycles with Ingram Micro Lifecycle. Learn more about enabling a circular economy.

Streamline IT asset disposition (ITAD) with ease. Discover the benefits of our comprehensive services, from secure data erasure to responsible recycling.

Instead of buying new technology, we’re seeing that the device as a service model, or DaaS, is quickly gaining traction. More and more, consumers and businesses are waking up to the realization that ownership is not necessary.

If you’re looking to start a trade-in program, then it’s good to become aware of potential risks to ensure yours is a success from the start.

Are you looking to offer a trade-in program for your customer’s devices? Perhaps you’re designing what your offering is going to be. You can’t start your program without knowing where and how customers will be able to access it! The chances are that ...

Looking to engage with a technology reverse logistics partner but unsure of the circular economy benefits? The move from a linear economy to a circular one is gaining more traction. It can save you money, boost your sustainability efforts, and ...

Looking to learn more about how the shift to a circular economy is impacting how technology is used and owned? Keeping on top of the latest trends means your business can continue to innovate. Fail to do so and you’ll fall behind the competition!

Is your business becoming more aware of its e-waste contributions? Are you looking to reduce it in alignment with your ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives? The advances in technology mean ...

Are you aware of the impact you and your business activities have on e-waste? Consider your daily routine. How many different battery-powered or plug-in electrical objects do you use? You may start your day with a wake-up alarm on a clock or ...

Are you ready to supply refurbished electronics to your customers but want to be more aware of the risks? Falling foul of these pitfalls could result in failing to meet customer expectations and damage to your reputation. Stories of forged goods or ...

Are you finding your business struggling with the number of technology returns? Are you looking to maximize value recovery on these? If you fail to move quickly, you face losing money on returns, hitting your profits, and will be unable to shift ...

Have you seen that the consumer demand for refurbished technology is increasing? Are you thinking about offering these to your own customers? The technical teams and processes at Ingram Micro Lifecycle have over 30 years of experience in delivering ...

The recent rise in consumer acceptance of refurbished products is forcing the supply chain to evolve faster than ever. Where refurbished products were once looked over with a critical eye, this is no longer the case.

As the holidays draw closer and closer, deals offered on tech equipment can be nearly irresistible. Not to mention all of the new products released during the excitement of the season. Unfortunately, this time of year also ends up being wasteful and ...

What is a circular economy and how does it make a positive impact? Discover 6 benefits of switching from a linear economy.

Read our whitepaper to discover how a sustainable ITAD programme reduces your e-waste impact.

E-waste is among one of the scariest environmental issues we face today. With the current pace of technological advancements, device turnovers, and the linear economy, it is no wonder e-waste is the fastest-growing waste stream globally.

The IT landscape is in constant flux and staying on top of regulations is paramount for businesses in avoiding risk exposure and financial damage.

Discover more about third party IT asset disposition in a post-pandemic world.

See why liability coverage is no substitute for sound program design and execution.

Program elements to consider when developing, expanding, or consolidating an ITAD program, with focus on global coverage.

Learn more about why the ITAD data erasure standard has been replaced.

The secondary market for smartphones has been growing steadily for a decade. This whitepaper explores the dynamics of this market and examines how automation will change it.

Ingram Micro Lifecycle share their thoughts on trends in the mobile phone insurance market and the changes that they are witnessing.

Check out our useful infographic on reverse logistics and returns market trends and projections.