Sustainability with Returns of CPE

Ingram Micro Lifecycle services enable the recovery and reuse of CPE (Customer Premises Equipment), improving user satisfaction and supporting sustainability efforts through process efficiencies and waste reduction.

With a commitment and drive to continuous improvement in delivering the best possible solutions and sustainable outcomes for our customers, we have evolved CPE (Customer Provided Equipment or Customer Premises Equipment) returns using the latest technologies.

These products, such as set-top boxes, routers, and home networking adaptors, need to be recovered at the end of contracts. This includes damaged or faulty products both at the end and middle of contracts.

Streamlining processes and maximizing efficiencies

With the agility and technical know-how to adapt processes, the recovery of equipment has been elevated with the assistance of cobots. These are specially-designed robots that work collaboratively with technicians.

We listened to our customers pain points and designed an innovative solution involving market-leading technologies, such as cameras and artificial intelligence, to deliver cost reductions, increased efficiencies, consistent outputs, and positive impacts on the health and safety of technicians.

Learn more about our end-to-end process design with robotics.

Sustainability through returns and refurbishment

Through effective returns management, Ingram Micro Lifecycle enabled one customer demonstrative results towards their sustainability objectives. The strategic relationship increased the volume of CPE that was refurbished and issued to customers. This enabled the re-use of technology, avoiding the use of raw materials and avoiding CO2e from the manufacture of new.

See how our processes achieved enhanced automation, returns handling, and customer communications.