Cost-effective cosmetic restoration with DSP

Ingram Micro Lifecycle demonstrates non-invasive grade lifting through the innovative process of Diamond Substrate Processing.

Technician loads DSP application

What is DSP?

Over a quarter of smartphone users in the US have scratched the screen on their phone. It’s common damage that can quickly devalue a device.  

DSP has been created by Ingram Micro Lifecycle to solve the common problem of light scratches and scuffs. This Diamond Substrate Process cost-effectively improves the cosmetic condition of electronics, such as tablets and smartphones, boosting the grade and therefore value. 

How does DSP work?

Assessed and suitable devices are put into custom-built, device-specific jigs which are loaded into the application machine. The jigs are made watertight with a sealant using model-specific calibrated software and cured under UV. The integrity of the seal is checked using a high magnification dyno scope.

Sealed units are then placed into a polishing bed where a polishing medium is applied using a perfected combination of speed, pressure, and polishing time, ensuring an ideal outcome. This removes the top screen layer that’s been subjected to damage. On completion of the polishing, the sealant is softened and removed so the units can be extracted from the jigs.

The automated spraying process then begins and re-coats the glass surface with a nano-level water-resistant coating to restore the original factory finish. A full functionality, cleanliness, and quality test is conducted at the final stage, diverting any failures to additional processing or passing successes forward to the next stage.

For heavier damages, such as deeper scratches, chipped or cracked screens, where DSP may not be viable, Ingram Micro Lifecycle has a solution. Our LCD repair processes combine technologies to ensure the best possible yield is achieved.

Smartphones on polishing bed

Enabling a circular economy

A circular economy is different from the typical linear economy that we’ve gotten used to, whereby products are made, used, and destroyed. Technology adds to a growing e-waste problem.

With a circular economy, unwanted or used products are given a fresh breath of life via lifecycle extension services, such as repair and refurbishment. A once pre-loved device can become re-loved, avoiding landfill.

DSP enables the improvement of the cosmetic appearance of the device, thus improving its appeal and desirability. This not only increases the possible value recovery of the device, but also the likelihood of value recovery.

Part of an innovative package

Working to enable a circular economy for our customers, this solution complements our wider services. There are many touchpoints where DSP takes the success of our lifecycle extension solutions to the next level, including:

Talk to us about how our solutions can be tailored to your specific needs.

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