Enabling a Circular Economy For Our Customers

Don't have time to read the whole guide now? Download a copy now for instant access:

Download Now

Dealing with your organization’s redundant IT and mobility assets can be a pretty standard service. Many providers say they can offer everything you need but have you considered that you’re possibly NOT getting the best solution?

Ingram Micro Lifecycle is a division of Ingram Micro, the world’s largest distributor of computing and technology products, positioning us uniquely within a wider network. Backed by a large corporation and a global footprint, we have the financial stability and track record to build long-term relationships, underpinned by expert device lifetime support. Our lifecycle extension processes are proven to withstand challenges and demands from a fast-paced, uncertain world. We drive IT estate efficiencies and reduce disruption caused by working with multiple reverse supply chain suppliers.

Ingram Micro Lifecycle offers state-of-the-art solutions to address the return, refurbishment, repair and remarketing of data-bearing technology products, enabling operators, retailers, insurers, enterprises and Own Equipment Manufacturers (OEMs) to maximize the life of technology products. Ingram Micro Lifecycle enables a circular and sustainable product lifecycle through services such as configuration & fulfilment, returns management, repair & refurbishment, trade-in & buy back, asset management, IT asset disposition, and remarketing.

ingram circular economy

We understand that organizations have three key driving factors when deciding what to do with broken, obsolete or unused technology; data security, environmental responsibility and value recovery.

Protecting you from data breach fines

Data protection regulations apply to both in-life devices and those that become obsolete. Data must be securely removed and destroyed otherwise the financial implications are severe. We share the liability and responsibility of ensuring devices are securely wiped. We are a certified Blancco Gold Partner; devices without a Blancco certificate do not leave our facilities.


Supporting your carbon footprint reduction

We provide quantifiable evidence to support your objectives toward ESG (Environmental, Social & Governance) targets, including carbon emission savings from recycling and reusing technology rather than purchasing new ones. We are aligned with the WEEE (Waste Electrical and Electronic Equipment) recycling directive. Hardware that needs to be disposed of is done so compliantly.


Recovering value by extending technology life

We excel in getting value back on IT devices - with over 25 years of experience in repairing and refurbishing IT and mobile devices, we extend the life of millions of products each year, thus enabling a circular economy and promoting reuse. We offer a wide range of services to encompass the whole IT estate to provide the best financial return if that’s the key focus outcome for your business. Customers often reinvest their revenue share back into the refresh cycle’s budget for future infrastructure replacement projects.

Who We Help

Ingram Micro Lifecycle enables a circular economy for various business types. These include, but are not limited to:

  • Defense organizations
  • Corporate consultants
  • Financiers
  • Public sector
  • Central government
  • Local authorities
  • Clinical and health facilities

We recognize that although there may be commonalities, each of these have a unique balance of priorities across the three possible outcomes above which requires an approach tailored specifically to their use case. For higher risk industries where adherence to regulation is much stricter, security and destruction of data will be paramount. Ingram Micro Lifecycle has the systems in place to enable this to be conducted on-site, where required. Admin-heavy workforces with remote working may prefer a device as a service solution, with in-life support provisions and management of returns.

Not just another technology lifecycle solutions provider. We are different.


We can serve you and your customers on a global scale.

We have the infrastructure and international facilities to provide lifecycle support for organizations based within the UK and abroad. The size and scope of our operation means we’ve got the resources on-hand to support your business. In the face of challenges, we have the assets to innovate a solution, continually seeking to drive value for our customers. When it comes to data protection, your policies and processes are only as good as the weakest link. We have a global consistency that manages each step of the process, rather than inviting multiple vendors into the chain and increasing the risk.



You have the control to see all your stock, by serial, in one system.

Our bespoke, transparent software, BLUEIQ, provides your organization visibility of a vast range of information about devices in our system and what stage of the process it’s in at any time, wherever in the world you or your colleagues log in from. Full training is provided so you can reap the benefits, including an on-hand stock list by serial number, model, grade of devices, new or used status, and tracking information of inbound/outbound devices. Decision trees can be added and customized around your requirements, so devices automatically follow the processing route you want your devices to take without your manual intervention, saving time. Our software can fully integrate with ServiceNow so all the features can be accessed via your existing log-in, enabling efficient management of internal and external IT estate in one space.


We can uplift the equipment grade and thus value.

Ingram Micro Lifecycle offers state-of-the-art solutions to address the return, refurbishment, repair and remarketing of technology products. These services enable operators, retailers, insurers, enterprises and OEMs to maximize the life of technology products through a suite of environmentally responsible solutions. Our thorough expert processes ensure the lifecycle of devices is extended, giving you more value back in cost savings from reducing the amount of new devices purchased and in time efficiencies.


You have visibility of all the tonnage in CO2 emissions that our process will save, ready to share with your end-customers or stakeholders.

Ingram Micro Lifecycle will weigh everything that enters our facilities and record data by customer into one system which enables us to deliver reports to you for quarterly or annual business reviews. Capturing the exact weight of your devices means we can provide a more accurate representation of the CO2 emissions saved as opposed to averages or estimations.


Our goal is clear: we enable a circular economy for our customers: Make it work. Make it last.

Market History and Trends

The perception of refurbished devices have improved since early inception as the processes around the collection, grading, repairing, and sales have become more refined, offering a better experience than previously.

Used and refurbished devices are expected to grow between 2021 and 2031 by a compound annual growth rate of 10.2% (equivalent to $143.8 billion), with the cost-effectiveness and sustainability of this alternative being key drivers.

From 2021 to 2031


Expected compound annual growth of market share for refurbished devices

$143.8 billion

Equivalent of growth of market share in USD.

Source: Worldwide IDC; Persistence Market Research; CCS Insight & Counterpoint Research – 2021 Smartphones; Used and Refurbished Smartphone Market – Growth & Trends (2022-2027)

Cost Effectiveness and Sustainability are Key Drivers

Between 2019 and 2020, the information technology with the longest average replacement cycle was PCs, being refreshed every 4.75 years. Tablets had the shortest cycle, at 4.2 years, and laptops were refreshed after 4.5 years.

Refresh Cycles


Source: IDC.com 2010-2025; Statista 2020-2021

Working culture and the impact on IT estates

Working culture has changed in recent years, shifting to less on-premise desktop hardware and data-carrying lightweight alternatives in place to provide mobility, such as laptops and smartphones.

Where historically laptops would be utilized by those predominantly in executive positions within companies, this is now no longer the case. Where remote or hybrid workers are supplied laptops to enable work from home, additional screens, keyboards, and mice go hand in hand to comply with health and safety regulations. This multiplies a company’s IT estate and the amount of technology in circulation that’s eligible for eventual lifecycle extension to avoid the potential increased pressure on landfill sites and environmental burden.


Smartphone replacement cycles

Mobile phone device manufacturers claim the longevity of their device is many years; however, the reality of everyday use of the device impacts this, and the average lifespan of smartphones has seen a downward trend since 2020. The replacement cycle for enterprises is predicted to drop from 2.6 years to a projected 2.28 in 2025.

phone6.5 years

Longest time on average before a fault developed on a smartphone.



phone22.6 years

Average lifespan (replacement cycle length) of smartphones in the United States from 2014 to 2025


Source: https://www.gartner.com/en/newsroom/press-releases/2019-07-17-gartner-says-global-device-shipments-will-decline-3--


Pressure for capacity, efficiency and longevity from IT estates has grown in recent years in a market where there’s high demand. A shift in working culture while adhering to health and safety regulations has expedited this against previous predictions. Refresh of technology, particularly smartphones, is prompted by component failure, perception of obsolescence, reduced software support, breakages and decreased performance - issues that can be resolved following refurbishment.


Download the Guide to Enabling a Circular Economy for Our Customers

Ingram Micro Lifecycle has built your long-term vision for your devices into our service offering to make it a reality. Let’s have a chat to see how we can get the best value and most secure solution for your business.

Get in Touch